Shipping & Returns Policy
Below is all the information you need regarding our shipping and returns policy, Please do not hesitate to contact us for further assistance.
Shipping Rates
Orders under £70:
Under 2kg - £5.99 - Royal Mail Tracked 48
Over 2kgs - £8.99 - Royal Mail Tracked 48
Orders £70 and over:
Free shipping — Royal Mail Tracked 48
Delivery Times
Royal Mail Tracked 48: Estimated delivery in 2–3 working days.
Royal Mail Tracked 24: Estimated delivery in 1–2 working days.
All orders are processed as quickly as possible. Orders placed after 3pm may be dispatched the next working day.
Order Tracking
All shipments include tracking. You will receive a tracking link via email once your order has been dispatched.
Returns Policy
14-Day Return Window
If you are not completely satisfied with your purchase, you may return unused, unopened items within 14 days of receiving your order.
Eligibility for Returns
To qualify for a return:
Items must be unused, unopened, and in their original packaging.
Products that show signs of use cannot be refunded.
Customised or personalised items are non-returnable unless faulty.
How to Start a Return
To request a return, please contact us at:
Include your order number and reason for return.
Customers are responsible for return postage unless the item is faulty or incorrect.
Refunds
Refunds will be issued once the returned item has been received and inspected.
Refunds are processed to the original payment method and typically take 5–7 working days to appear.
Faulty or Incorrect Items
If you receive a faulty or incorrect product, please contact us within 7 days of delivery.
We will replace the item or arrange a refund at no cost to you.