Tendring Darts LTD Full Legal & Policy Documentation
Last updated - 14/11/2025
1. Company Information
Tendring Darts Ltd
Unit 17
32/34 Kingsway
Harwich
Essex
CO12 3AB
Email: tendringdarts@gmail.com
Phone: 07946 363202
Website: www.tendringdarts.co.uk
By using our website, purchasing our products, or participating in the Tendring Darts Academy, you agree to the policies and terms set out in this document.
2. Terms & Conditions of Website Use
2.1 Acceptance of Terms
By accessing or using our website, you agree to comply with these Terms & Conditions.
2.2 Eligibility
You must be at least 18 years old to place orders.
Minors may use the website with the consent of a parent or guardian.
2.3 Prohibited Use
You may not:
Interfere with website security
Attempt to access restricted areas
Upload harmful material
Use the website for unlawful purposes
We reserve the right to restrict access to any user who violates these terms.
3. Product Information
We aim to provide accurate product information.
However:
Colours may vary due to screen settings
Packaging and design may change
Errors may occur, and we reserve the right to correct them
4. Pricing & Payment
All prices include VAT (if applicable)
Payment must be received before dispatch
We accept card payments, cash (in store), and bank transfer (where appropriate)
Pricing errors may result in order cancellation.
5. Shipping Policy
5.1 Shipping Rates
Orders under £70:
Under 2Kgs - £5.99 - Royal Mail Tracked 48
Over 2Kgs - £8.99 Royal Mail Tracked 48
Orders £50 and over:
Free shipping — Royal Mail Tracked 48
5.2 Delivery Times
Tracked 48: 2–3 working days
Tracked 24: 1–2 working days
Delivery times are estimates and not guaranteed.
5.3 Lost or Delayed Parcels
Delays caused by Royal Mail are outside our control.
Claims for lost items follow Royal Mail procedures.
6. Returns & Refunds
6.1 14-Day Return Period
Unused, unopened items may be returned within 14 days.
6.2 Eligibility
Returns must be:
Unused
In original packaging
Free from wear or damage
Custom items are non-refundable unless faulty.
6.3 Return Costs
Return postage is covered by the customer unless the item is faulty.
6.4 Refund Processing
Refunds are made to the original payment method within 3–7 working days after inspection.
6.5 Faulty Items
Report faults within 7 days and we will replace or refund at our cost.
7. Order Cancellation
Orders may be cancelled prior to dispatch.
Once shipped, returns procedures apply.
Tendring Darts Ltd reserves the right to cancel any order for:
Pricing errors
Stock issues
Suspected fraud
8. Terms of Sale
8.1 Contract Formation
A contract is formed when we send your order confirmation email.
8.2 Availability
We do not guarantee continuous availability of all products.
8.3 Risk & Ownership
Risk transfers to the customer upon delivery.
Ownership transfers once full payment is received.
8.4 Customer Responsibilities
You must provide accurate delivery and contact information.
Incorrect details resulting in failed delivery are the customer’s responsibility.
9. Tendring Darts Academy – Policies
9.1 Eligibility
Open to juniors and young players within the suitable age groups.
9.2 Coaching & Safeguarding
Delivered by a PDPA Qualified Coach with enhanced DBS check.
All staff follow safeguarding procedures and best practices.
9.3 Fees
£5 per session
£40 joining fee (includes official academy shirt)
9.4 Code of Conduct
Players and parents must adhere to academy conduct rules.
9.5 Media Consent
Photo/video consent is optional and must be stated on the membership form.
10. Privacy Policy
We are committed to protecting your personal information in compliance with UK GDPR.
10.1 Information We Collect
We may collect:
Name, address, contact details
Order information
Payment information
Academy registration details
Medical information (academy only)
Website usage data (via cookies)
10.2 How We Use Your Data
Your data may be used to:
Process orders
Provide customer service
Manage academy registration
Improve website functionality
Contact you about updates (optional)
We never sell or share your data with third parties for marketing purposes.
10.3 Data Storage
Data is stored securely and only kept as long as necessary.
10.4 Your Rights
You may:
Request access to your data
Request deletion
Correct inaccurate details
Withdraw media consent (academy)
Requests can be made via email.
11. Cookie Policy
11.1 What Are Cookies?
Cookies are small text files stored on your device that help improve your browsing experience.
11.2 Types of Cookies We Use
Essential cookies — required for site functionality
Analytics cookies — help us understand website performance
Preference cookies — remember your settings
11.3 Managing Cookies
You can disable cookies in your browser settings.
Please note this may affect website functionality.
12. Website Disclaimer
Tendring Darts Ltd provides website content for general information only.
We do not guarantee:
Absolute accuracy
Completeness
Up-to-date information
Uninterrupted access
We are not responsible for:
Third-party website links
User reliance on information posted
Losses resulting from website downtime
Products should always be used safely, and darts equipment should be handled responsibly.
13. Intellectual Property
All content, logos, text, and media on this site belong to Tendring Darts Ltd and may not be copied without permission.
14. Liability
Tendring Darts Ltd is not liable for:
Injuries caused by misuse of darts
Losses caused by late deliveries
User errors when providing incorrect information
Issues arising from third-party carriers
Events outside our control (force majeure)
Nothing in these terms affects your statutory consumer rights.
15. Changes to These Policies
Tendring Darts Ltd may update policies at any time.
Continued use of the website indicates acceptance of any changes.
16. Contact Details
If you have any questions regarding these Terms, Policies, or your rights:
📞 07946 363202